Extensively good in Salesforce & are doing a team management role. This will be TL + Customer facing role. No compromise with Communication skills.    

Job Responsibility:

Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools.

• Keep your team motivated.
• Keep tab on all issues which are reported by various sources
• Keep in touch with Product team for new releases and training teams according to their responsibility
• Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality
• Report to management about customer success reports
• Invent/discover new channels and method to improve customer success
• Manage  budgets of Customer support team requirements
• Take care of hiring and retaining customer support teams
• Do upkeep of tools used for Customer success such as freshdesk, chat etc

Our reputed client was established in 15th September, 2008 and is head quartered in Pune (India).

It is  8 years old product company, working aggressively on innovative ideas in Enterprise communication Space. They are one of the top ISV partners of Salesforce.com in APAC region. Salesforce.com is a Global leader in On-Demand CRM space. With their offices in Pune and US, they have growing base of 1500+ enterprise customers across the globe. Under dynamic leadership of IITB alumnus, they are on higher growth path.

 It is a publisher of #1 business texting application on Salesforce & Zoho platforms. They are revered for their great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market.