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Customer Success- Team Lead (US Region ) Back

Vacancy
Job Title Customer Success- Team Lead (US Region )
Gender Preference Any
Number Of Vacancy 1
Industry Area IT/ Software
Key Skills Salesforce, KRA, SLAs, freshdesk
Qualification Any
Salary (Per Annum) As per industry norms
Work Experience 6+ Years
Job Requirement

Extensively good in Salesforce & are doing a team management role. This will be TL + Customer facing role. No compromise with Communication skills.    

                                                                                                 

Job Responsibility:

Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools.

  • Keep your team motivated.
  • Keep tab on all issues which are reported by various sources
  • Keep in touch with Product team for new releases and training teams according to their responsibility
  • Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality
  • Report to management about customer success reports
  • Invent/discover new channels and method to improve customer success
  • Manage  budgets of Customer support team requirements
  • Take care of hiring and retaining customer support teams
  • Do upkeep of tools used for Customer success such as freshdesk, chat etc
Job Location
Job Country India
Job State / U.T. Maharashtra
Job City Pune
Company Profile
Company Name Our reputed client
About Company

Our reputed client was established in 15th September, 2008 and is head quartered in Pune (India).

It is  8 years old product company, working aggressively on innovative ideas in Enterprise communication Space. They are one of the top ISV partners of Salesforce.com in APAC region. Salesforce.com is a Global leader in On-Demand CRM space. With their offices in Pune and US, they have growing base of 1500+ enterprise customers across the globe. Under dynamic leadership of IITB alumnus, they are on higher growth path.

 It is a publisher of #1 business texting application on Salesforce & Zoho platforms. They are revered for their great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market. 

Contact Details
Contact Person Jinal Karkada
Mobile 9974237872
Email ID jinal@miraclehrs.com
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