Main Duties and Responsibilities

Sales

• Greet customers and ascertain what each customer wants or needs.
• Recommend, select and help customers locate the right product
• Describe a product's features and benefits
• Demonstrate use and operation of the product
• Answer customer queries regarding the product on the shop floor.
• Provide information about price, warranties, manufacturing specifications, care and maintenance of products and delivery options
• Upselling & Cross Selling
• Complete the billing formalities
• Obtaining and maintaining data of all walk-in customers
• Following up with leads and the customer visiting the store, through telephone and email, and closing the sale
• Courier of catalogues, brochures, offers, pricelists, etc. to customers as and when required
• Regularly sending emails and calling for service post the installation

Store Management

• Ensuring the store is kept clean and well organized
• Ordering any stock or consumables required for the store
• Ensuring all operations in the store – sampling, billing run smoothly
• Ensure all PAN India stores are well maintained by taking regular updates and photographs

Key Result Areas

1. Sales
2. Store Management

The Copmany is an ISO 9001:2015 Certified, Company is the leader in quality cement floorings in India since 1922.

products are custom designed to create stunning floors and walls to suit eclectic tastes. their patterned encaustic tiles have been much acclaimed by architects, interior designers, and have received awards from UNESCO. They help designers to envision their dream floor and convert it to reality. The timeless elegance and durability of these tiles make them works of art.

They do all India projects and also export tiles to the USA, England, Sri Lanka, Mauritius, Dubai, etc.